Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Milnthorpe | GPhC Registration No. 9012511

Last updated: July 2026

We are committed to protecting your personal information and your right to privacy. This policy explains how Pharmacy Weight Loss Milnthorpe collects, uses, and safeguards your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Milnthorpe is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Milnthorpe and across the UK. We are the data controller responsible for your personal information.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, address, and contact information including email address and phone number.
• Health information: Medical history, current medications, weight, BMI, and any clinical details relevant to your weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, pages visited, and time spent on our website, collected automatically when you use our site.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments through a pharmacist-led clinical review.
• Dispense and arrange delivery of approved medications. Orders are dispatched within 1 working day of pharmacist approval.
• Maintain accurate and up-to-date clinical records.
• Communicate with you regarding your orders, treatment, or any safety concerns.
• Comply with our legal and professional obligations as a GPhC-registered pharmacy.
• Improve our website and services based on aggregated, anonymised usage data.

Our legal basis for processing health data is the provision of healthcare services and compliance with legal obligations. For general personal data, we rely on legitimate interests and, where required, your explicit consent.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand how visitors use our site so we can improve performance and content.
• Preference cookies: Remember your settings and choices to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Delivery partners: Your name and delivery address are shared with our courier to fulfil your order.
• Payment processors: Secure third-party providers handle payment transactions on our behalf.
• Healthcare professionals: With your consent, or where clinically necessary, we may liaise with your GP or other healthcare providers.
• Regulatory bodies: We may be required to share data with the GPhC, NHS, or law enforcement where legally obligated to do so.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy professional guidelines. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by financial regulations.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections if any information is inaccurate, and ask us to delete your data where it is no longer necessary for us to retain it. You may also request that we restrict or object to certain types of processing, and in some circumstances, request that your data be transferred to another service provider. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

8. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All data transmitted through our website is encrypted using SSL technology.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Milnthorpe
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.